Shipment Policy

Thank you for choosing The Earth Weavers. We are committed to providing a seamless shopping experience for our customers worldwide. Please review our shipping policies below to understand how we handle orders and deliveries.

1. Shipping Locations  
We are based in Lebanon but offer worldwide shipping to ensure that our products can reach you, no matter where you are.

2. Processing Time  
Orders are processed and shipped within 2-5 business days after payment confirmation. Please note that this timeframe may vary depending on product availability, customizations, and external factors such as holidays or high demand periods.

3. Shipping Costs  
Shipping costs are calculated based on the weight of your order and the destination. You can view the shipping fee at checkout before completing your purchase. For international orders, customs duties or taxes may apply depending on your location, and these are the responsibility of the customer.

4. Shipping Methods  
We partner with reputable international carriers such as DHL, Aramex, and Lebanese Postal Services for domestic and international shipments. Delivery times vary by destination:  
- Lebanon: Typically 1-3 business days  
- Middle East: Typically 3-7 business days  
- International: Typically 7-15 business days depending on location

5. Tracking Your Order  
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s website.

6. Delays and Lost Packages  
While we strive to ensure timely deliveries, delays may occur due to weather, customs, or other circumstances beyond our control. If your order has been delayed or if you suspect a lost package, please reach out to our customer service team, and we will assist you in resolving the issue.

7. Order Modifications and Address Changes  
If you need to modify your order or shipping address, please contact us within 24 hours of placing the order. After the order has been shipped, we cannot make changes to the delivery address.

8. Returns and Exchanges  
We want you to love your purchase. If you're not completely satisfied with your order, please refer to our Return & Exchange Policy for more information on how to return or exchange an item.

9. Contact Us  
If you have any questions regarding shipping or need further assistance, feel free to reach out to us at [email protected] or contact us through our website.